TCO Help Center

Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions below or view our Help Center for how our .....

You can always Contact Us if you have any questions!

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address and password.

Password Free Sign-in Option!

You can also request a sign-in link be sent to your email address to sign in without the need for your password. Just enter your email and then click the link that is sent to your email address associated with your account.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Password Free Sign-In option by requesting a Sign-In Link on the login page.

How do I access TCO's Catalog of lessons?

Once you sign into your account, navigate the Catalog in the top menu to access all of our video lessons and projects.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.

Your Personal Online Pottery Studio

Whether you are seeking a project to inspire you or needing to improve a specific skill, these pottery lessons will help you be productive at the wheel. With 350+ videos and new classes added weekly, you can keep learning and growing.

Learn when and where you choose — at your own pace, on your own schedule. Membership gives you access to all my projects and lessons.

Like to keep a regular schedule?

A new class each week has you learning along with the group on the Current Project.

Want to learn in real-time?

Live Classes lets you interact with our clay community to discuss and ask questions in real time.

Need to work at your own pace?

Pick a Project Course from our Catalog and access all the lessons for the project on your own schedule.

Only have time for a short pottery lesson?

Troubleshoot a problem or focus on one skill — with 130+ Short Tutorials, there's plenty to learn.

Take Control at the Wheel - One Project at a Time

After working with hundreds of students at my teaching studio, I’ve found that project-based learning makes all the difference.

PROJECT-BASED LEARNING

Each project is designed to build key clay skills — like throwing bigger, making lids, collaring, and more — all while creating pieces you will be proud of.

TROUBLESHOOTING

I show you how to fix common issues, based on real-world experiences with my students. I share the tools I use, plus the techniques and hand positions to make them work.

A COMMUNITY OF SUPPORT

Detailed, high-quality courses are mixed with Live Classes that answer your questions in real-time. Our TCO clay community helps us grow and learn together.

PERSONALIZED LEARNING

Stream anywhere. Pause, re-watch, change devices, mark favorites — it's easy to manage lessons to fit your needs. Your watch history lets you pick up right where you left off.

What Ruthie's students are saying

"Such good training. I really like how the projects get broken down into sets of skills to focus on one by one and how you address issues that might come up throughout the videos and then answer more questions in the live segments. It's brilliant. I looked at a few courses before deciding to try yours and have been really thrilled by your approach and ideas and appreciation of how individual goals might differ. I'm just waiting for my juicer to get fired but was so shocked I'd been able to make it that I made a second one. And there are so many more projects on your site!

~ Aaron J.

from British Columbia

"I have done many in-person classes this year, and nothing has provided me the most guidance, and invaluable advice like your tutorials and videos do. I will be referring my friends that try pottery directly to your website! Even as I get comfortable in the craft, I think I will always refer back to your programs here.

Thank you, thank you thank you!!"

~ Morgan M.

from Iowa

"Ruthie has a way of teaching in class that makes it easy to understand. Her passion and personality comes across with every project and her ability to relay technique, problem solving and so many details about throwing a successful pot has transformed me from a "wanna be" to a potter."

Dayle B.

from Florida